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Returns

Return Information

*Please be aware that we do our best to get to all returns in a timely manner, however we cannot guarantee a specific time frame for processing returns. You always give us a call to find out if we have received your return and when your return will be processed!*


Exchanges:
WE DO NOT DIRECTLY PROCESS EXCHANGES. WE CAN NOT HOLD ITEMS FOR A RETURN.
You will still have the option to return items for store credit. This credit will be issued as soon as your order is received and processed. Store credits are sent in the form of a gift certificate to the address on file. If you would like your gift certificate to be sent to a different address you may change your information online, or note the preferred address on your Return Form (printed on back of packing slip).


Returns:
If you would like to return an item for a refund, the following rules apply:
  • Returned item must be mailed and postmarked no later than 14 days from original shipment.
  • Item must be received by us in same condition as it was originally shipped. If item is broken, damaged, or appears to have been worn, no credit will be issued.
  • Customer must pay shipping to return item to store.
  • After initial shipment to customer is verified as delivered by shipping agency, the customer is responsible for list of damaged items. Customer must track returned items and purchase shipping insurance if the choose to do so.
  • Return Form must be filled out and enclosed with return shipment. There is no need to contact us prior to shipping return.
  • Any item returned to store without a Return Form will automatically be issued store credit. (Please read further information on Store Credit.)
  • Once return items are received and verified, a refund will be issued to the original credit card or form of payment used to purchase the item.
  • All Sales Final on Sale Items (NO matter the discount), Accessories, Gift Items, Home Items & Monogrammed Items
  • SWIMWEAR IS NON-REFUNDABLE
Store Credit:
If you are planning on making another purchase you can choose store credit. A store credit instantly is on your account with us as soon as we process your return. All items sent to store without requests for refunds will automatically be issued store credits. Restrictions on receiving and redeeming store credit:
  • Returned item must be mailed and postmarked no later than 14 days from original shipment.
  • Item must be received by us in same condition as it was originally shipped. If item is broken, damaged, or appears to have been worn, no credit will be issued.
  • Customer must pay shipping to return item tostore.
  • After initial shipment to customer is verified as delivered by shipping agency, the customer is responsible for lost or damaged items. Customer must track returned items and purchase shipping insurance if they chose to do so.
  • Store credit is automatically issued for any items returned to store without a Return Form or other request for exchange or refund.
  • Any store credit issued for a return must be used within 90 days of original purchase.
  • Store credits issued for returns may only be used to purchase merchandise. Customer will be responsible for shipping costs to send new items.