ORDERS CANNOT BE CHANGED, MODIFIED OR CANCELED AFTER CHECKOUT.
- If for any reason you do not absolutely love your EllaB & Co Boutique goods, we will gladly issue a store credit of online purchases for the value of the merchandise or exchange your items within 14 days of purchase date, shipping cost is non-returnable. Items must be in NEW condition and cannot be worn, washed or altered. No price adjustments for previously purchased items. All store credits will post within 3-5 business days. Gift cards are final sale and cannot be refunded.
- EllaB & Co Boutique reserves the right to refuse a refund or exchange based on the condition of the item being returned.
- If an item is returned in a condition that we cannot sell - we will send an invoice to ship back to customer. Please know that we are a small business and every single item counts and we cannot offer free shipping back in this case.
- The customer is responsible for return shipping and are responsible wholly for tracking.
- **Gift cards, earrings, bralettes, beauty, candles and all sale items are FINAL SALE and cannot be returned or exchanged.
- The return total will be credited back to a EllaB & Co Boutique Gift Card, less the cost of shipping. Please allow up to 14 business days for EllaB & Co. to receive and process your return. Shipping costs are non-refundable. EllaB & Co. is not responsible for packages lost or stolen in transit.
- This policy is in place from the date of the purchase, not date of delivery.
IN STORE PURCHASES or Invoiced PURCHASES:
- You can exchange in-store purchases at the EllaB & Co Boutique storefront in Belmont NC with your original invoice or receipt. Please note that purchases made in-store are limited to a 10-day exchange policy only. After 10 days, it is truly a final sale and no adjustments or exchanges will be made (except with special holiday timelines).
- We are no longer able to refund in-store purchases with purchases made on or after October 1, 2018.
- **Gift cards, earrings, bralettes, beauty, candles and all sale items are FINAL SALE and cannot be exchanged.
- If you would like to send a return or exchange back through the mail, please send an email to firstname.lastname@example.org with your order number and reason for return. You have 8 days to return your item or it is final sale.
- You may send your return package back to:
EllaB & Co. Boutique
900 South Fork Village Dr #G-04 Belmont, NC 28012
- Securely pack your merchandise and original invoice in an appropriate shipping box or envelope and mail the package with the return label fastened to the outside. Once we receive your package, we will issue store credit, less the cost of original shipping. You will receive an email notifying you of the transaction. Please allow 1-3 business days for the store credit to hit your customer account.
- All in stock orders will ship within 1-2 business days and are mailed via USPS Priority Shipping. We fill orders just as fast as we can! Please be aware, if the product is for pre-order - please refer to product page for specific dates.
- Shipping cost varies depending on the weight of the package
- **If you choose local pickup and then need your order to be shipped, email email@example.com with your order #. We will send you an invoice for shipping. Once paid, we will then procced with fulfillment but please be aware that this may add a few days to the process.
LOCAL PICK UP FAQS:
- If you are local to Belmont, you may choose "Local Pick Up" at check out. Pick up is at the EllaB & Co Boutique Store – 900 South Fork Village Dr Suite G-04 Belmont, NC 28012.
- You will receive two different emails after your order is place – an order confirmation and an order "Fulfillment" email when the order is ready for pick-up *Please note that we cannot guarantee your order will be ready for pickup until you receive the second email.
- Our store hours are T-T 10AM-6PM & F-SAT 10AM-5PM.
- If you cannot pick up your order, please send an email to firstname.lastname@example.org with your order # and we will send you an invoice for shipping.
NOTE: AFTER 30 DAYS OF FULFILLMENT, YOUR ORDER WILL BE HELD AT OUR WAREHOUSE. WE ARE NOT RESPONSIBLE FOR ITEMS PICKED UP PAST 30 DAYS. NO REFUNDS OR EXCHANGES CAN BE MADE AFTER 14 DAYS, REGARDLESS OF WHEN PICK UP OCCURS.